AI Chatbot Product Manager

Experience

Experience not stated

Salary

Salary not stated

Who can apply

Restricted: APAC

Source wording: “APAC”

Published

Published 22 Oct 2026 · 3 days ago

Work authorization

Not stated — confirm with employer

Residency

Not stated

Sponsorship

Not stated

Time-zone requirements

Not stated

First seen here

24 Oct 2026

Source

Jobicy · Imported · Confirm current details with the original source

Source listing ID

147145

Original listing

https://jobicy.com/jobs/147145-ai-chatbot-product-manager

Last imported

25 Oct 2026

About the role

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by 300+ million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world. Responsibilities Responsible for the overall planning, design, delivery and promotion of CS bot management platform(knowledge base, chat flow, ticket center, etc.) Use big data and AI to improve the working efficiency of CS operations including corpus training, SOP design, assistant reply and case summary, etc. Collaborate closely with cross-functional teams including engineering, UI/UX design, and CS operations team to achieve product objectives. Review CS bot KPI and user cases regularly and find valuable insights to guide product improvements. Requirements Bachelor degree or above. Must have product design experience in CS bot. Have a good communication skills with multiple stakeholders. Process strong data analysis and user insight skills. Excellent problem solving and analytical skills. Why Binance • Shape the future with the world’s leading blockchain ecosystem • Collaborate with world-class talent in a user-centric global organization with a flat structure • Tackle unique, fast-paced projects with autonomy in an innovative environment • Thrive in a results-driven workplace with opportunities for career growth and continuous learning • Competitive salary and company benefits • Work-from-home arrangement (the arrangement may vary depending on the work nature of the business team) Binance is committed to being an equal opportunity employer. We believe that having a diverse workforce is fundamental to our success. By submitting a job application, you confirm that you have read and agree to our Candidate Privacy Notice.

Skills

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